So I turned myself to face me

I don't know weather I am good or bad! I mean I feel bad when I see bad things and I feel good when I see good things but I do bad things too or avoid doing the right things, for example: A colleague was upset (there was a death in the family) I just froze up while someone else comforted her or the time my mother spilt a hot drink over herself, I froze up again while my sister dealt with it. Does it make me bad, not reacting in the right way? I used to step in when I was supposed to be the shoulder and all. What changed? I could probably guess but will I ever be reliable or 'good' again? More questions, no answers yet.